Shipping policy

Shipping Policy

Thank you for shopping with us! We’re an Australian-based Pokémon TCG store and take care to ensure your collectibles are packed securely and arrive safely.

🇦🇺 Free Shipping Australia-Wide

We offer FREE standard shipping Australia-wide on eligible orders.

There are no hidden standard shipping charges at checkout for eligible Australian orders. Express shipping may be available at an additional cost where offered.

📦 Processing Times

Orders are generally packed and dispatched within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next available business day.

During major Pokémon releases, sales or particularly busy periods, processing may take a little longer.

🚚 Delivery Times

After dispatch, estimated standard delivery times are generally:

Metro areas: approximately 2–6 business days
Regional & remote areas: approximately 3–10+ business days

These are estimates only. Delivery times can be affected by the carrier, public holidays, weather and other circumstances outside our control.

🔎 Tracking

Where tracking is provided, you'll receive your tracking details once your order has been dispatched.

Please allow some time for tracking information to become active after your parcel has been collected or lodged.

🛡️ Secure Packaging

We understand that condition matters when buying Pokémon TCG products and collectibles.

Orders are carefully packaged to help protect your products during transit. Higher-value and sealed collector products will receive additional protective packaging where appropriate.

📍 Please Check Your Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as soon as possible if you've entered the wrong address. If the order hasn't yet been dispatched, we'll do our best to correct it.

Once an order has been dispatched, we may not be able to redirect it.

Additional postage costs may apply if an order is returned to us because an incorrect or incomplete address was provided.

📦 Lost or Damaged Parcels

If your parcel appears to be lost or arrives significantly damaged during transit, please contact us as soon as possible with your order number and photos of the parcel/product where applicable.

We'll work with you and the delivery carrier to investigate the issue and determine an appropriate resolution.

Please keep all original packaging until the issue has been resolved.

🌏 International Shipping

At this stage, our free shipping offer applies to Australian deliveries only.

If international shipping options are available, the applicable shipping cost will be displayed at checkout.

⚡ Pre-Orders

Products marked as Pre-Order will be dispatched once the stock arrives and is ready for fulfilment.

Any estimated release or arrival date shown on a product page is an estimate and may change due to supplier, distributor or freight delays.

If an order contains both in-stock and pre-order products, the entire order may be held until all products are available unless otherwise stated.

Questions?

If you have any questions about your order or delivery, please contact us through our Contact Us page.

We’ll be happy to help.